Front Desk Agent
Be the First Smile Guests See in the White Mountains
Imagine starting your workday surrounded by the peaks of New Hampshire’s White Mountains, greeting travellers who have come from all over the world to hike, shop and explore. Newport Hotel Group at North Conway Grand Hotel is looking for friendly, energetic university students to join its Front Desk team for the Summer to Fall season – one of the most beautiful times of year in New England, when the famous autumn foliage turns the mountains gold and red.
This is a Work & Travel USA position built for students who love people, want real hospitality experience on their CV, and dream of living in a genuine American resort town.
What You’ll Be Doing
- Welcoming guests with a warm smile and handling check-in and check-out
- Answering phone calls, emails and guest questions about the hotel and area
- Processing reservations, payments and room assignments in the hotel system
- Recommending local attractions – hiking trails, outlet shopping, scenic railways and more
- Working closely with housekeeping, maintenance and management to keep guests happy
- Solving small problems quickly and professionally so every stay feels special
Why North Conway, New Hampshire?
North Conway sits in the heart of the White Mountains, one of the most spectacular outdoor playgrounds on the U.S. East Coast. On your days off you can hike to waterfalls, swim in mountain rivers, ride the Conway Scenic Railroad, drive the Kancamagus Highway, or shop tax-free at the town’s famous outlet stores. Boston is only about three hours away, and Portland, Maine’s beaches are even closer – perfect for weekend adventures with new friends from around the globe.
Pay & Schedule
- Hourly rate: $20 per hour
- Hours: approximately 35 hours per week
- Season: Summer to Fall
- Tips: Not applicable for this position
- Overtime may be available during busy periods (subject to business needs)
What We’re Looking For
- University students aged 18–25 eligible for the Work & Travel USA program
- Strong upper-intermediate to advanced English – you’ll speak with guests all day
- Outgoing, polite and confident personality with a service-first attitude
- Basic computer skills and willingness to learn hotel software
- Professional appearance and reliability – punctuality really matters at the front desk
- Flexibility to work mornings, evenings, weekends and U.S. holidays
- Previous hospitality, retail or customer service experience is a plus, but not required
Your Benefits
- Competitive $20/hour wage in a low-cost mountain town
- Paid on-the-job training in international hospitality standards
- A U.S. reference and hotel experience that stands out on any CV
- A multicultural team and lifelong friendships
- Free time to explore New England’s most beautiful season
Ready to spend your summer and autumn in the mountains of New Hampshire? Apply now for the Front Desk Agent position at North Conway Grand Hotel – places for the Summer to Fall season fill up fast!
About New Hampshire
New Hampshire offers the White Mountains, lakes and charming resort towns. It is a favourite for jobs in mountain lodges, hotels and outdoor attractions with cool summers and stunning scenery.
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