About the employer
Kampgrounds of America Yellowstone Park West Gate is a KOA campground in West Yellowstone, Montana, set in a calm spot just a few miles from town and close to Yellowstone National Park. Summer highs stay in the high 70s, so the season is pleasant and outdoorsy.
Working here means being surrounded by nature and meeting visitors from all over the world, which makes it a great place for cultural exchange. On your days off you can hike hundreds of miles of trails, bike, fish, spot wildlife, and see Old Faithful, the Grand Canyon of the Yellowstone, the local rodeo and Fourth of July events.
The job as Housekeeping
What you'll do
- Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards
- Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use
- Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary
- Complete maintenance requests in a timely manner and in order of priority
- Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership
- Fill out appropriate forms and turn in any items left by guests to the housekeeping supervisor
- Ensure adherence to quality standards and health and safety regulations
- Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases
- Wash, dry and fold laundry as required
- Pick up debris from floors and empty trash in wastebaskets
- Clean mirrors, shelves, dishes, door frames, and furniture; dust all surfaces, vacuum and sweep floors, and arrange furniture properly
- Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment
- Sign out and sign in master room keys daily, never loaning out keys to another individual or removing them from the property
- Conserve energy by closing shades or blinds and turning up air conditioning in unoccupied rooms
- Report room condition and status to housekeeping supervisor and guest services; retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures and maintain cleanliness of all areas
What is required
Pay and hours
Housing
Housing is provided by the employer and staying there is required, with places given on a first come, first serve basis. Rooms can be single occupancy (minimum 1 person per room). Included are TV, refrigerator, bedding/linen, microwave, utensils and electric burner cooking, WiFi throughout the park, phone service, 24-hour kitchen and laundry, plus all park amenities: pool, basketball, GaGa pit and corn hole.
Location: West Yellowstone, Montana
About Montana
Montana is big-sky country - Yellowstone, Glacier National Park and endless mountains. Most students work in park lodges, resorts and gateway towns, surrounded by some of America's most dramatic nature.
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