About the employer
Ocean Edge Resort and Golf Club е курорт на Main Street в Brewster, Massachusetts, в сърцето на Cape Cod. Тук ще намериш исторически Mansion, плажове, басейни, тенис кортове, голф игрище, велоалеи и ресторанти – всичко, заради което гостите се връщат отново.
Ще работиш в приятелски настроен международен екип от хора в хотелиерството, в динамична среда, където всеки ден е различен. Ще научиш реални умения, ще се запознаеш с хора от много държави и ще усетиш какво е истинска Нова Англия през лятото.
The job as Hotel and Guest Services Phone Operator
What you'll do
- Answer incoming calls promptly, professionally, and courteously.
- Transfer, screen, and direct calls appropriately to guest rooms, departments, and staff members.
- Take, relay, record, and deliver accurate guest messages.
- Maintain confidentiality of guest and hotel information.
- Provide information regarding hotel amenities, services, policies, and local attractions.
- Assist guests with wake-up call requests.
- Respond to guest inquiries and service requests.
- Coordinate communication between guests and hotel departments and notify appropriate departments of guest requests.
- Handle guest concerns and escalate issues when necessary.
- Maintain call logs and records as required.
- Monitor emergency and service lines, and assist with emergency communications and procedures when necessary.
- Support the Front Desk with guest assistance and administrative tasks during slower call periods.
- Communicate effectively with Front Desk, Housekeeping, Maintenance, and Management.
- Relay important information between shifts.
- Other duties as assigned.
What is required
Pay and hours
Housing
Настаняването е условно – зависи от датата ти на пристигане. Живее се в споделени стаи с общи баня и кухня, като всяка стая има климатик, общ хладилник и микровълнова. Има жилища в Brewster, Harwich Port и Yarmouth, перални с монети и безплатен служебен шатъл до ресорта за смените ти. Подписва се договор за наем.
Location: Main StreetBrewster, Massachusetts
Why Brewster, Massachusetts?
Brewster sits on the quiet, scenic bay side of Cape Cod — a classic New England town of lighthouses, lobster shacks, bike trails and spectacular sunsets over the tidal flats. You’ll be within easy reach of:
- Cape Cod National Seashore — 40 miles of protected beaches and dunes
- Cape Cod Rail Trail — 25 miles of paved biking paths right through town
- Provincetown & Chatham — lively art towns, whale watching and seafood
- Boston — just a couple of hours away for weekend city adventures
About Massachusetts
Massachusetts offers Cape Cod beaches, historic Boston and island getaways. Popular summer jobs are in coastal resorts, restaurants and hotels in classic New England seaside towns.
Ready to apply?
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