About the employer
Rock City is part of Rock City Enterprises, a fourth-generation, family-owned hospitality company with over 90 years of continuous operation. It all started in 1932 with Rock City Gardens, the legendary outdoor attraction high atop Lookout Mountain, Tennessee, just a few miles outside Chattanooga.
The team includes around 300 partners (employees), and the culture is built on proactivity, communication, innovation, appreciation, learning and accountability. As a seasonal student you get learning opportunities, plus the SHA membership and Ticket Exchange Program – free admission and discounts to attractions around Chattanooga, Atlanta, Nashville and Pigeon Forge. Atlanta and Nashville are about a two-hour drive away.
The job as Frontline Partner
What you'll do
- Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises' mission, culture, and values.
- Model the values of the Culture of Excellence in all guest and partner interactions.
- Operate Point of Sale (POS) systems to process transactions accurately and efficiently.
- Engage with guests and provide accurate information when needed.
- Maintain cleanliness and organization of workspaces, retail outlets, food outlets, gathering spaces, restrooms, parking lots, and other guest-facing spaces.
- Stay knowledgeable and up to date with Rock City products, offerings and special events as well as other local area attractions.
- Assist with performing opening and closing procedures when assigned and as needed for each team.
- Assist with monitoring the trails, guest gathering spaces, parking lots and bathrooms for litter and clean restrooms according to schedule.
- Maintain knowledge of food safety standards and menu items for food locations.
- Assist in the preparation and service of food and beverages.
- Assist with directing traffic and parking guests when instructed.
- Perform other duties as assigned by management.
What is required
Pay and hours
Housing
The employer provides mandatory housing: a 4-bedroom, 2.5-bath house with a full kitchen. It includes full heat and air, refrigerator, microwave, washer and dryer, and linens, plus WiFi through the Chanticleer Inn network. The house is within walking distance of the work location, and a lease agreement is signed.
Location: Lookout Mountain, Tennessee
Why Lookout Mountain, Tennessee?
Lookout Mountain sits just minutes from Chattanooga, one of the most exciting outdoor cities in the United States. In your free time you can go hiking and rock climbing, kayak the Tennessee River, ride the world’s steepest passenger railway, explore Ruby Falls and the Incline Railway, or discover Chattanooga’s vibrant downtown with its riverfront parks, live music, aquarium, and student-friendly cafés. Atlanta and Nashville are both easy weekend road trips away.
About Tennessee
Tennessee's Smoky Mountains and towns like Gatlinburg buzz with resorts, music and attractions. Students work in mountain resorts, hotels and restaurants in one of the South's most popular getaways.
Ready to Apply?
Spots at Rock City fill up fast every season. If you want a summer of mountain views, new friendships, great tips, and unforgettable American memories, apply now for the Frontline Partner position and start your Work & Travel USA adventure in Tennessee!
Other offers in Tennessee
Park Services @ Wilderness At The Smokies
Tube Repair @ Wilderness At The Smokies
Lifeguard @ Wilderness At The Smokies
F&B Cook @ Wilderness At The Smokies
Souvenir Photographer @ Hollywood Pictures at Loco Burro 735 Parkway 1
