About the employer
Talkeetna Alaskan Lodge is a hotel in the small town of Talkeetna, Alaska, over 50 miles from Anchorage, and part of the Pursuit group. Positions include custodian, busser, housekeeper/laundry attendant, gift shop retail associate, host/cashier and front desk agent. Housing owned or arranged by the employer is guaranteed for everyone hired, though you may look for your own place instead, and a second job is likely to be available.
The job as Front Desk Agent
What you'll do
- Greet arriving/departing guests in a professional and pleasant manner and provide excellent guest service
- Be knowledgeable of lodge services, daily functions or activities occurring at the Lodge and in the area
- Serve as the central information center for all lodge operations
- Reconcile guest folios ensuring all charges are correct and accurate
- Operate multi-line telephone system, accurately record, and deliver messages
- Obtain a valid form of payment upon guest arrival
- Keep work area and Front Desk area clean, neat and organized
- Coordinate and document all bag pulls with Guest Services, Group Desk and Tour Directors
- Monitor lobbies for cleanliness and remove trash as necessary
- Assist guests with reservations, check-in, check-out, and general requests
- Keep all Front Desk reports current
- Perform wake up calls and answer guest questions
- Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals
- Inform Guest Services of transportation needs
- Run end of shift reports and reconcile cash drawer while providing all documentation for accounting
- Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest
- Work closely with all other departments to ensure prompt service and overall guest satisfaction
- Perform other duties as assigned
What is required
Pay and hours
Housing
The employer provides housing in Talkeetna: dorm-style shared bedrooms or two-bedroom apartments with kitchen, bathroom and TV. Rooms hold 2 to 6 employees, with communal areas shared by 5-8 people. Bedding and towels, WiFi, fully equipped kitchens and complimentary onsite laundry are included. Placements are first come, first served.
Location: Talkeetna, Alaska
About Alaska
Alaska is the ultimate Work & Travel adventure - glaciers, Denali, midnight sun and untouched wilderness. Most students work in remote lodges, national-park resorts and on tour boats, earning some of the highest summer wages in the country.
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