About the employer
The Lodge at Schroon Lake is a hotel in Schroon Lake, New York, less than 25 miles from Lake George, managed by Olympia Companies Management. Positions include server, bartender, busser, line cook, dishwasher, room attendant, public space attendant, guest service representative and activities attendant. Housing is guaranteed by the employer, either employer-owned or employer-arranged, and participants are required to stay in it; a second job is likely available.
The job as Guest Service Representative
What you'll do
- Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette
- Accountable for assigned cash drawer(s) and cash balances (make correct change)
- Answer and transfer calls in timely (preferably 3 rings) and courteous fashion
- Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.
- Monitor reservations e-mail account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly
- Understand how to check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room
- Maintain full knowledge of all room types, features, locations, rates
- Verify accuracy of information in property management system by entering data correctly and checking daily arrivals
- Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints
- Communicate effectively with all departments
- Develop a working knowledge of local attractions, business locations, and points of interest
- Review daily activities and groups, communicate details with co-workers and guests as needed
- Direct traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/lounge guests, visitors
What is required
Pay and hours
Housing
Housing is employer-provided and you are required to stay there. You share a room with one or two roommates (up to 3 per room), with linens and a mini fridge, a shared bathroom and co-ed floors. On site there are WiFi, phone service, an employee kitchen, fitness room, lounge with TV and games, and free laundry.
Location: Schroon Lake, New York
Why Schroon Lake, New York?
Schroon Lake is a classic American summer town tucked inside Adirondack Park – the largest protected park in the continental United States, bigger than several U.S. states combined. Here you’ll find a nine-mile-long crystal-clear lake, sandy beaches, mountain summits with unforgettable views, free village concerts and firework nights over the water. Weekends are made for swimming, paddleboarding, hiking Mount Severance, or road-tripping to Lake George, Lake Placid, Montreal or New York City. And if you stay into fall, you’ll witness one of the most spectacular autumn foliage seasons on the planet – forests turning red, orange and gold in every direction.
About New York
New York State runs from the energy of New York City to the Adirondacks, lakes and Niagara Falls. Students work in city hotels and restaurants as well as mountain and lake resorts upstate.
Ready for Your Adirondack Summer?
Positions at The Lodge at Schroon Lake are limited and fill quickly – front desk roles are among the most popular Work & Travel placements. Apply today, practice your English, build your CV and collect memories that will last far longer than one summer.
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