About the employer
The Lodge at Schroon Lake is a hotel in Schroon Lake, New York, less than 25 miles from Lake George, managed by Olympia Companies Management. Positions include server, bartender, busser, line cook, dishwasher, room attendant, public space attendant, guest service representative and activities attendant. Housing is guaranteed by the employer, either employer-owned or employer-arranged, and participants are required to stay in it; a second job is likely available.
Guest Service Representative
General information
Job duties
- Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette
- Accountable for assigned cash drawer(s) and cash balances (make correct change)
- Answer and transfer calls in timely (preferably 3 rings) and courteous fashion
- Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.
- Monitor reservations e-mail account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly
- Understand how to check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room
- Maintain full knowledge of all room types, features, locations, rates
- Verify accuracy of information in property management system by entering data correctly and checking daily arrivals
- Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints
- Communicate effectively with all departments
- Develop a working knowledge of local attractions, business locations, and points of interest
- Review daily activities and groups, communicate details with co-workers and guests as needed
- Direct traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/lounge guests, visitors
Housing
Details
Welcome Guests to the Heart of the Adirondacks
Imagine starting your workday with mountain air, mirror-still lake water and the smell of fresh coffee in a beautifully restored lakeside lodge. Olympia Companies – The Lodge at Schroon Lake is looking for energetic, English-speaking university students to join its Front Desk team as Guest Service Representatives for the Work & Travel USA program. If you love meeting people from all over the world, solving little puzzles and being the person everyone remembers from their vacation, this is your summer.
What You’ll Be Doing
- Welcoming guests with a warm smile, checking them in and out using the hotel’s reservation system
- Answering phone calls, emails and in-person questions about rooms, rates and activities
- Helping guests discover the best of the Adirondacks – hiking trails, kayak rentals, local restaurants and lake cruises
- Processing payments, managing room keys and keeping guest records accurate
- Coordinating with housekeeping, maintenance and food & beverage teams so every stay runs smoothly
- Handling requests and small problems with patience, initiative and a positive attitude
Your Package
- $18.00 per hour – a strong, competitive wage for a front desk role
- 35 hours per week, with the possibility of a balanced schedule that leaves time to explore
- Season: Summer through Fall – enjoy two completely different Adirondack seasons
- Professional training and real hospitality experience with Olympia Companies, a respected U.S. hotel management group
- A supportive, international team environment and a genuine American resort-town experience
- Front desk work means indoor, comfortable conditions and constant English practice with native speakers
What We’re Looking For
- University students aged 18–25 eligible for the Work & Travel USA (J-1) program
- Good conversational English – you’ll be speaking with guests all day
- A friendly, service-minded personality and a professional appearance
- Reliability, punctuality and the ability to stay calm and polite when things get busy
- Basic computer skills; previous hotel, reception, retail or customer service experience is a plus (but not required)
- Willingness to work weekends, holidays and rotating shifts, as is normal in hospitality
- Availability from summer into the fall season
Ready for Your Adirondack Summer?
Positions at The Lodge at Schroon Lake are limited and fill quickly – front desk roles are among the most popular Work & Travel placements. Apply today, practice your English, build your CV and collect memories that will last far longer than one summer.
Why choose Olympia Companies The Lodge at Schroon Lake
Why Schroon Lake, New York?
Schroon Lake is a classic American summer town tucked inside Adirondack Park – the largest protected park in the continental United States, bigger than several U.S. states combined. Here you’ll find a nine-mile-long crystal-clear lake, sandy beaches, mountain summits with unforgettable views, free village concerts and firework nights over the water. Weekends are made for swimming, paddleboarding, hiking Mount Severance, or road-tripping to Lake George, Lake Placid, Montreal or New York City. And if you stay into fall, you’ll witness one of the most spectacular autumn foliage seasons on the planet – forests turning red, orange and gold in every direction.
About New York
New York State runs from the energy of New York City to the Adirondacks, lakes and Niagara Falls. Students work in city hotels and restaurants as well as mountain and lake resorts upstate.
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